5 B2B Content Marketing Trends
Thought Leadership: A Content Trend That Helps Build Customer Trust
The decision-making process for B2B customers is typically longer than for individual consumers. This process can take from several months to even years. Since the buyer represents an entire organization or business rather than an individual, this entails greater responsibility when making purchase decisions.
Therefore, B2B marketers need to "build trust" with customers. Specifically, marketers must not only inform prospects about how their company's products and services solve particular needs, but also help them feel confident in their decision-making. This confidence stems from customers' assurance that you thoroughly understand your field, possess professional expertise, have extensive experience, and can help them address emerging challenges. Moreover, you can contribute strategic insights and forecast trends to help them stay ahead of the market. These factors are precisely what make new customers choose your company over competitors and what retains existing clients.
This is also why many industry leaders in the B2B segment like Google, McKinsey, or Kantar focus on developing "thought leadership" content and establishing themselves as "thought leaders." This content demonstrates that you truly understand your work; you are an expert in your field; and the lessons and advice distilled from your practical experience help customers believe you are capable of recommending optimal solutions and supporting them in making critical decisions.
According to a LinkedIn study, only about 50% of "thought leadership" content creators (i.e., B2B marketers) believe their content effectively builds customer trust, while this figure rises to 83% when the same question is posed to their customer groups (actual decision-makers).
In the same study, only about 17% of B2B marketers believe that "thought leadership" content impacts business results (through increased company referrals). Meanwhile, this percentage is twice as high (37%) among customer groups and reaches 41% among leadership groups (C-suite Executives).
This indicates that many B2B marketers have not properly evaluated the value and business impact of the "thought leadership" content they create.
Identifying "Blockbusters"
"Blockbuster" refers to attractive, effective content that successfully captures attention and builds customer trust, allowing marketers to continue leveraging it while phasing out bland, ineffective content. So how do you identify a "blockbuster"?
When implementing B2B Content, marketers typically develop different types of "thought leadership" content. These can be categorized as follows:
Short-form updates: This type of content primarily provides information and periodic updates, usually focusing on current affairs rather than depth (such as newsletters or blogs). Therefore, this content doesn't require significant production time and can use pre-made templates that repeat periodically.
In-depth analysis (long-form): These are detailed, comprehensive pieces such as insights, case study analyses, trend forecasts, and actionable recommendations that customers can implement. This type of content usually requires significant investment in research and development time.
Series: This type of content can be concise or in-depth but is typically compiled and divided into different parts spanning a certain period. This format helps create habits of anticipation and following among customers. For example, if you're interested in a company's "thought leadership" content, you'll subscribe to their newsletter to receive notifications when new content is released.
By tracking metrics such as views, downloads, and shares, marketers can analyze and measure customer interest in different types of content to determine which are the "blockbusters."
Google's "E-conomy SEA" report, Kantar's Brand Footprint ranking, and Vietcetera's "Have a Sip" show are examples of "blockbusters" that marketers can reference.
To ensure high quality and success probability, "blockbusters" require investment in production, sometimes consuming considerable resources (budget, personnel, time), but the business opportunities they generate typically deliver returns many times greater than the investment.
Investing in and Optimizing Blockbusters
When planning content production for a year, businesses can focus on leveraging and repurposing previously successful "blockbusters."
After identifying "blockbusters," what should marketers do next?
While B2C often requires continuous content production to keep pace with changing consumer preferences, B2B experiences fewer such fluctuations. From my experience working in market research, approximately 60-70% of content in consumer trend forecasts from 2015 remained valid in 2020, with only 30-40% requiring updates.
Therefore, when planning yearly content production, instead of investing resources in creating entirely new content with uncertain effectiveness, businesses should focus on leveraging and repurposing previously successful "blockbusters." This approach optimizes ROI.
Consider this example from a 2017 LinkedIn report on Walt Disney's Film Release Schedule:
You can observe that 80-90% of the broadcast schedule consists of blockbuster films that have been successful for many years, with only about 20% being newly released films intended to identify future blockbusters. This is Walt Disney's formula for sustained success. B2B marketers can apply similar principles.
Here are some suggestions for leveraging and refreshing "blockbuster" content:
Develop new installments or versions periodically—monthly, quarterly, or annually.
Build multiple series with the same format (motif), changing only the theme, such as season 1, season 2, etc.
These are two of many approaches to leverage and enhance "blockbuster" content that I have implemented. These strategies have proven effective not only in increasing brand value through greater recognition and trust but also in generating revenue by creating new business opportunities and enhancing current customer loyalty.
In the next section, I'll discuss another approach to leverage and optimize "blockbusters."
Replicating Blockbusters
Beyond creating new stories and installments for "blockbusters," diversifying formats also increases their value and maximizes reach across target audiences.
Consider "Star Wars" in the B2C segment as an example. With its success, "Star Wars" expanded beyond films into games, toys (Gundam, Lego), and merchandise (stationery, etc.). The characters have become influential figures with impact across fan communities. When new media formats emerge, established blockbusters like "Star Wars" have tremendous potential for adaptation to engage and attract target consumers. Specific examples include creating a metaverse virtual universe simulating the Star Wars world or developing Star Wars characters in virtual reality.
Similarly, in B2B, marketers can repurpose initial content ideas—articles, blog posts, or reports—into various formats such as videos, podcasts, infographics, or even develop them into books, webinars, or in-person events to connect with potential customers.
An important consideration when replicating "blockbusters" is maintaining consistency in imagery and messaging across all touchpoints: website, social media, email, in-person events, press releases, and all platforms. Rather than completely changing imagery and messaging, marketers should retain key elements of a product or campaign and maintain them over time to ensure consistent brand identity in the customer's mind. When customers encounter these familiar elements, they immediately associate them with your brand.
Additionally, marketers must ensure regular, consistent frequency of appearance. By ensuring these two factors—consistency and frequency—your brand is more likely to be top-of-mind when customers need related products or services.
Distributing Blockbusters
The final aspect concerns distribution channels. One of the most effective touchpoints is through people, specifically the company's own personnel. This is particularly important as personal branding receives increased emphasis, resonating with LinkedIn's growth and development—a platform where businesses and experts connect to exchange expertise and personal perspectives.
While B2C marketers are familiar with influencers, B2B operates similarly. This touchpoint is particularly effective because psychologically, individuals trust recommendations from peers or experts more than corporate advertisements (which are impersonal and unattributed). When that person can verify their identity on social media, or has established influence and a substantial following, their credibility increases further. Therefore, having at least one influential person with strong personal branding provides an advantage in amplifying the company's image and building value and trust.
The era of marketing exclusively through corporate accounts has ended; now, any company employee can serve as an effective touchpoint worth developing, especially key figures. When they share "blockbusters" along with personal views, perspectives, and evaluations, they add value to the content and help the company reach more people through their professional networks. Receiving newsletters or messages about a company from a specific individual's account (business owner, executive, or sales professional) has become commonplace. This approach helps increase email open rates and engagement, thereby improving conversion opportunities.
I increasingly observe individuals within companies developing their personal brands and becoming representatives for their organizations, similar to what I'm doing with this article.
Even when not explicitly promoting the company in the content, through my thought leadership posts, people learn about my company, and if interested, they begin exploring it further.
With regular visibility, when someone needs marketing consulting, multi-channel campaign implementation, or communication effectiveness measurement, they're likely to think of me and Mad About Marketing Consulting—my company—first.
Through this article on five B2B content marketing trends, I hope fellow marketers can extract valuable insights to apply to their work. For a comprehensive overview and deeper understanding of B2B marketing approaches, marketers can explore my B2B Marketing courses available here.
Mad About Marketing Consulting
Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes. We are the AI Adoption Partners for Neuron Labs and CX Sphere to support companies in ethical, responsible and sustainable AI adoption. Catch our weekly episodes of The Digital Maturity Blueprint Podcast by subscribing to our YouTube Channel.
The Evolution of Out-of-Home Advertising: From Traditional to Digital to “Fake”
The Out-of-Home (OOH) advertising landscape in Asia is undergoing a remarkable transformation, with investments and innovations reshaping how brands connect with audiences in public spaces. Let's explore this evolution and the emergence of an intriguing new trend: Fake Out-of-Home (FOOH) advertising.
The Asian OOH Market: A Growing Investment
The Asian OOH advertising market demonstrates robust growth, with the average ad spending per capita projected to reach US$3.71 in 2024. In specific markets like Hong Kong, traditional billboard advertising costs can range from US$19,000 to US$128,000, while Singapore sees monthly rates between US$2,000 and US$15,000 for premium locations.
The Digital Revolution in OOH
The transition from traditional to Digital Out-of-Home (DOOH) advertising marks a significant shift in the industry. The Asia-Pacific DOOH market is set for explosive growth, expected to expand from US$19.26 billion in 2024 to US$34.45 billion by 2029, reflecting a remarkable CAGR of 12.34%. This growth is driven by enhanced data capabilities, programmatic advertising, and the ability to deliver more targeted, dynamic content.
Enter FOOH: The Next Evolution
Fake Out-of-Home advertising represents the latest innovation in the OOH space. Unlike traditional or digital OOH, FOOH creates the illusion of outdoor advertisements that don't physically exist, leveraging technologies like CGI and augmented reality to create shareable, viral content.
How FOOH Works
FOOH campaigns typically involve:
- Creating hyper-realistic digital content that appears to exist in real-world locations
- Utilizing advanced CGI and AR technologies
- Designing content specifically for social media amplification
- Blending reality with digital elements to create surprising, shareable moments
The Technology Behind FOOH
FOOH is powered by:
- Advanced Computer-Generated Imagery (CGI)
- Augmented Reality (AR) technology
- High-quality video production
- Social media integration tools
Success Stories in FOOH
Several major brands have successfully leveraged FOOH:
- Mattel's Barbie campaign in Dubai featuring a giant walking Barbie
- Maybelline's Sky-High mascara campaign across New York City and London
- JD Sports' creative Big Ben activation
- Marvel's Spider-Man 2 launch in Paris
WE-AR's FOOH Success: The Chupa Chups Case Study
A notable example of FOOH's potential is WE-AR's collaboration with Chupa Chups. The campaign, set against Seoul's Seokchon Lake, featured a virtual Ferris wheel that would have been cost-prohibitive to construct in reality. The campaign achieved remarkable success with 10 million cumulative views, demonstrating FOOH's ability to create impactful, shareable content at a fraction of the cost of traditional OOH installations. View the campaign here. Read about their Case Study here.
FOOH vs Traditional OOH: Key Advantages and Disadvantages
Advantages of FOOH:
- Lower production and placement costs
- Greater creative flexibility
- Higher viral potential
- Enhanced engagement through social media
- Easier to modify and update content
Disadvantages of FOOH:
- Limited to digital viewing
- Requires social media distribution
- May not reach traditional OOH audiences
- Dependent on digital engagement
As the advertising landscape continues to evolve, FOOH represents an exciting frontier that combines creativity, technology, and social media engagement to create memorable brand experiences. While traditional OOH and DOOH remain valuable, FOOH offers a new way for brands to capture attention and drive engagement in an increasingly digital world. Curious about how you can marry the best of both worlds? Have a chat with us!
Mad About Marketing Consulting
Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.
Citations:
[1] https://www.statista.com/outlook/amo/advertising/out-of-home-advertising/asia
[2] https://adintime.hk/en/blog/2024-guide-outdoor-advertising-ooh-costs-in-hong-kong-n124
[3] https://adintime.com/en/blog/ooh-out-of-home-formats-and-rates-n35
[4] https://www.billboardsin.com/market/singapore-singapore-singapore/billboards/
[5] https://www.statista.com/outlook/amo/advertising/out-of-home-advertising/southeast-asia
[6] https://www.mordorintelligence.com/industry-reports/asia-pacific-digital-out-of-home-dooh-market
[7] https://mediaonemarketing.com.sg/out-of-home-advertisement-work-singapore/
[8] https://www.marketingcharts.com/cross-media-and-traditional-232272
Much Ado About Labubu: How a Quirky Doll Became Asia's Must-Have Collectible
In the ever-evolving landscape of collectible toys, few items have captured the imagination of Southeast Asian consumers quite like the Labubu doll of late, perhaps almost out beating Action City Be@rBrick toys. Created by artist Kasing Lung in 2015, these impish creatures with their distinctive pointy ears, sharp teeth, and mischievous smiles have transformed from niche collectibles into a cultural phenomenon that's reshaping the luxury toy market starting this year.
In this case study, I would like to share some insights around the phenomenal rise to fame of the Labubu toy.
The Power of Celebrity Influence
The Labubu craze reached new heights in early 2024 when BLACKPINK's Lisa shared photos of herself with Labubu plushies on social media. This single action triggered a dramatic chain reaction across Southeast Asia, particularly in Thailand, where the dolls quickly became must-have accessories. The impact was immediate and substantial—prices soared from their original THB 550 (USD 16.3) to an astounding THB 10,000 (USD 296.3) in resale markets.
More Than Just a Toy. It’s a Cultural Statement
What makes Labubu's success particularly fascinating is its evolution from what seems like a simple toy to a multifaceted cultural icon. Today, Labubu dolls serve several distinct purposes:
Fashion Statement
Commonly seen adorning luxury bags like Birkins and Kellys; lending a somewhat quirky touch
Used as sophisticated accessories by fashion influencers
Integrated into personal style statements that consumers consider as being representative of their personality
Status Symbol
Limited editions create exclusivity, which in turn create demand
Rare pieces command premium prices similar to luxury bags
Ownership signals cultural awareness and sophistication of a different level
Investment Asset
Collectors view certain editions as investment opportunities, perhaps no different from say a Louis Vuitton Vivienne Doll
Limited releases drive speculative purchasing
Secondary market values continue to appreciate due to scarcity
Labubu Rise to fame across of SEA
The spread of Labubu fever across Southeast Asia reveals interesting market dynamics:
Thailand
The first Labubu-themed store in Bangkok generated USD 1.4 million on opening day
This was backed by strong celebrity and influencer adoption
Plus clever integration with tourism promotion initiatives
Singapore
Successfully localized through special editions (e.g., Merlion Labubu keychain)
Backed by strong retail presence
Supported by high engagement among young professionals, where it was reported someone spent as much as $10,000 a month on the dolls!
Malaysia and Indonesia
Seeing growing market penetration
Especially rising popularity among 18-35 consumers
Backed by increasing presence through pop-up stores and online platforms
The Psychology Behind the Phenomenon
The unprecedented success of Labubu can be attributed to several psychological factors:
Emotional Connection
It bears design elements that trigger protective instincts
Its features appeal to both childlike wonder and adult sophistication
All this invoke strong nostalgic elements
Community Building
Active online collector communities encourage its spread and rise to fame
Rampant online sharing of experiences and increase in trading platforms
Driven by active social media engagement
Fear of Missing Out (FOMO) Effect
Limited releases create sense of urgency
Blind box format adds to excitement and mystery
Exclusive collaborations with other brands and artists further drive demand
Business Strategy Insights
The Labubu phenomenon offers valuable lessons in product marketing and brand building:
Successful Elements:
Strategic use of scarcity
Effective celebrity partnerships
Strong social media presence
Local market adaptation
Quality control and authentic design
What’s Next Labubu?
As Labubu continues to capture hearts and wallets across Asia, several trends are worth watching:
Market Expansion
Growing presence in new regional markets outside of SEA
Potential for global reach
Diversification of product lines
Cultural Impact
Integration into local fashion scenes, including luxury fashion
Influence on collector culture, including more cross-collaborations
Evolution of luxury toy market
Brand Development
New collaborations and partnerships with other prominent influencers, designers and artists
Product line expansions for more Labubu merchandise
Digital presence enhancement, including Labubu games or metaverse
Key Takeaways
The Labubu phenomenon demonstrates how a well-designed product, combined with strategic marketing and cultural relevance, can transcend its original purpose to become a cultural touchstone, if it addresses a customer’s emotive need or desire. Not just that, when the opportunity strikes, as in the case of the organic endorsement by BLACKPINK's Lisa, the brand cleverly capitalizes on that burst of fame to quickly take the market by storm.
Its success offers valuable insights for brands looking to create similar impact:
Authenticity in design matters
Celebrity endorsements can catalyze growth and often, organic endorsements are becoming even more powerful than paid ones
Local market adaptation is crucial (e.g. merlion Labubu)
Community building drives sustained engagement
Scarcity can create value due to FOMO when managed and timed properly
As the collectible market and social media landscape continues to evolve, Labubu stands as a testament to the power of combining artistic vision with strategic market development, powered by clever use of social. Its journey from a simple toy to a cultural phenomenon provides a fascinating case study in modern brand building and consumer behavior.
Mad About Marketing Consulting
Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.
Citations:
[1] https://www.tatlerasia.com/lifestyle/entertainment/the-rise-of-labubu-plush-toy-trend
[2] https://www.thestar.com.my/news/nation/2024/10/21/labubu-doll-craze-drives-enthusiasts-to-spend-thousands
[3] https://says.com/my/lifestyle/what-is-labubu
[4] https://www.prestigeonline.com/th/lifestyle/art-plus-design/what-is-labubu-faq-where-to-buy-origins-price-kasing-lung-lalisa-manobal/
[5] https://cnalifestyle.channelnewsasia.com/trending/things-know-about-labubu-pop-mart-409246
[6] https://www.tatlerasia.com/lifestyle/entertainment/celebrities-labubu-collection
[7] https://www.reddit.com/r/askSingapore/comments/1ftj7mt/whats_with_the_labubu_craze/
[8] https://novelship.com/news/8-fun-facts-about-labubu-the-toy-that-stole-hearts-worldwide/
[9] https://kr-asia.com/southeast-asia-is-the-next-playground-for-trendy-toys-and-brands-are-cashing-in
The Curious Case of Moo Deng
If you are living in Southeast Asia and haven’t already caught the hype of the adorable pygmy hippo, Moo Deng, you might be living under a rock! In fact, she’s potentially trending as much as Taylor Swift in some markets!
Born on July 10, 2024, Moo Deng's name means "bouncy pig" in Thai. Since her birth, she has drawn considerable online attention, resulting in a substantial increase in zoo attendance and merchandise sales. The Khao Kheow Open Zoo reported a remarkable rise in visitors, with weekend attendance skyrocketing from a few hundred to over 10,000 shortly after her arrival.
Given that Moo Deng is not the only pygmy hippo though they are very much endangered, what makes her such a stand-out pygmy hippo celebrity? Why didn’t other pygmy hippos in other zoos and animal parks alike achieve the same level of fame?
Below is a deep dive into the curious case of Moo Deng’s fame.
1. Social Media Influence
Moo Deng first went viral after her caretake uploaded a video of her playful antics online and she shot to fame. Moo Deng's fame is largely driven by platforms like TikTok and Instagram, where clips of her playful behavior have attracted millions of views. The zoo's dedicated TikTok account has gained over 2.5 million followers, featuring Moo Deng's daily adventures. This combination of cuteness and viral potential has propelled her into the public eye globally and encourage other zoos around the world to start showcasing their own pygmy hippos! However, none have propelled to fame at the same scale as Moo Deng.
Moo Deng’s zoo has been keeping up the daily content posts and a live 24 hour video stream of her to ensure followers are kept entertained. They also created a sense of FOMO (fear of missing out) with photos of the huge crowd all flocking to see her in person.
2. Psychological Appeal
Some observers think it’s also largely due to the "baby schema" theory, which explains much of Moo Deng's allure. Her large eyes and round body evoke nurturing instincts in humans, making her appear endearingly cute. Research shows that such features activate pleasure and care-related emotional centers in the brain, heightening her appeal. However, she is not the only pygmy hippo that has such features, so what so special about Moo Deng then?
I personally think it’s also due to her distinctive personality where she’s literally bouncing around unpredictably in a comical manner, playfully biting her caretaker and just having her own quirks that perhaps weren’t captured or reflected in her fellow pygmy hippos.
3. Strategic Marketing
Several brands have quickly latched onto Moo Deng's popularity through engaging marketing campaigns.
Sephora Thailand released makeup products inspired by her rosy cheeks.
Local bakeries created Moo Deng themed pastries, which are seeing high demand.
Merchandise such as shirts, cushions and flip-flops featuring Moo Deng has been introduced quickly.
Other content creators started creating memes of Moo Deng, giving her even more air time and further adding onto her perceived unique personality
These initiatives not only boost brand visibility but further enhance Moo Deng's presence and appeal across various consumer markets.
4. Format of Moo Deng’s Content
Kudos to Moo Deng’s caretaker for creating such an engaging format to publicize Moo Deng and promote her antics. If you follow other zoos who have since started posting their own pygmy hippos, you will notice most are static photos that don’t quite have the same allure or impact.
You also don’t see as much interactions between those hippos and their caretakers, which I believe created another level of emotive content that brings her story to life.
Impact of Moo Deng’s Fame:
Moo Deng's rising popularity has brought significant financial benefits to Khao Kheow Open Zoo. Between September 1 and 25, ticket sales reached approximately 19.2 million baht (around $587,000). However, this fame has raised concerns about animal welfare, with reports of visitors disturbing Moo Deng by throwing objects into her enclosure. In response, the zoo has implemented measures such as limiting viewing times and installing CCTV to monitor her interactions with visitors.
Moo Deng’s fame has brought much needed attention to the plight of her endangered relatives and other animal species, which is an overall win (albeit it might not be forever) for the animals in general.
Moo Deng's viral success illustrates the intersection of social media combined with emotive content, the inherent appeal of cute animals playing into the human psychology, and opportunistic marketing. As her fame continues to grow, her story serves as a case study on the ability of modern digital culture to transform an animal into a celebrity while underscoring the responsibilities associated with such visibility.
For the lack of any other possible reason, I also think that in this current, somewhat turbulent time of conflicts and disputes, Moo Deng might be a solemn reminder of the importance of hope, innocence and simple joy to help us navigate life’s uncertainties and unpleasantries.
Mad About Marketing Consulting
Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.
Citations:
[1] https://midas-pr.com/unpacking-the-hype-how-moo-deng-broke-the-internet/
[2] https://www.bbc.com/news/articles/cy848292dr4o
[3] https://www.nationthailand.com/blogs/life/entertainment/40041811
[4] https://economictimes.indiatimes.com/news/international/world-news/baby-pygmy-hippo-moo-deng-wobbles-her-way-to-global-stardom/articleshow/113328689.cms
[5] https://www.scmp.com/week-asia/lifestyle-culture/article/3280818/thailand-zoo-defends-viral-baby-hippo-moo-deng-against-petas-captivity-claims
[6] https://timesofindia.indiatimes.com/blocksite.cms
[7] https://www.forbes.com/sites/amandakooser/2024/10/04/what-our-moo-deng-baby-hippo-obsession-says-about-humanity/
The Case of the Misunderstood MarTech and more…
Has marketing technology, content marketing and need for customer driven insights changed all that much in the last 4 years since I first wrote this post in 2020?
In 2020, I observed that companies were moving into Adobe experience management as their go-to content management platform. Come 2024, I am still experiencing some late bloomer companies especially in the content marketing game, now only moving into Adobe experience management or AEM for their content management platform in a bid to get ahead of the game in personalization of the customer experience and engagement.
They will soon be in for a surprise as AEM alone will not differentiate them from their competitors who are doing the exact same thing or have done the exact same thing as it’s after all a technology and a platform. It is merely an enabler but not the solution itself.
It doesn’t negate the need and the fact that it still boils down to having insightful and forward looking content that is useful to their customers. It certainly doesn’t negate the need for them to first have a close connection with their new and existing customers in order to know what kind of content matters to them above all the noise in the market. It certainly doesn’t remove the fact that you need a robust content pipeline to feed the hungry beast of a machine to fully maximize its capabilities especially in organic SEO and to supplement your SEM strategy.
That unfortunately is still a missing piece in lots of companies. Why is it so hard to get that thought provoking viewpoint? Why do so many so-called subject matter experts still behave and think they know it all when the truth is, they are merely regurgitating facts and what others are already saying or just passing the content strategy buck to their agencies? Why are companies who claimed to know their customers, not asking them the right questions in order to help them get the right answers?
Another common mistake is when companies don’t really know the full potential of a particular technology, including MarTech or marketing technology that they have and what they are investing in next.
What then happens is they start shopping for the next latest technology without first reviewing and fully understanding what they already have, how it’s being used, who has been using it and how it else it should actually be used. Often times, you’ll find the technology is perfectly fit for purpose but being used either by the wrong people or the wrong way. In addition, the existing organizational structure and culture might also not provide an ideal process of supporting its use.
But instead of changing that first, they start looking at the next big thing, adding to the mess of integration, implementation, adoption and usage problems that their employees and sometimes customers need to deal with. This leads to stack bloat.
4 years on and stack bloat is still a problem; in fact it has worsen and will continue to as even more MarTech tools get added to the market.
Therefore, instead of blindly investing in all sorts of MarTech tools and platforms, companies should also make sure they have the right objectives, people, processes and plans in place to fully maximize the capabilities of the MarTech. Else, they will end up with yet another white elephant and a misconception that it wasn’t a good enough technology. A case of the blind leading the blind is anything but fine.
Same goes for having the right expertise in who they hire to be thought leaders, spokespeople and making an effort to invest in getting consistent feedback and sentiments from both customers and prospects alike. This is to avoid an echo chamber situation, which is common in hierarchical organizations.
Ultimately, companies who wish to embark on their MarTech journey especially to better support their content marketing efforts need to look at it holistically and not cut corners on doing the needful. Start with your customers, then be clear with your objectives and then plan with a view to buffer for the what, who, where and how in terms of tools, processes and people in your organization.
About the Author
Mad About Marketing Consulting
Ally for CMOs, Heads of Marketing and C-Suites to work with you and your marketing teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.